Frequently Asked Questions

• How does the free 14 day trial work?

  Device Magic offers a 14-day free trial of our Enterprise plan, with no credit card required. You will be able to build as many forms and add as many devices as you like, to test our forms app and data collection. Our team can even help you build your first form and get up and running – all for free.

• What happens at the end of my trial?

  At the end of your trial your account will be deactivated unless you upgrade to a paid pricing plan. You can reactivate your account by reaching out to our team at sales@devicemagic.com.

• Can I add or remove devices without changing plans?

  Yes! You can add or remove devices at any time without changing subscriptions. Note that downgrades to license count and/or plan type cannot be processed if an account has a past-due balance. After receiving the payment in full, changes to the account will be reflected upon the next account renewal. If you add devices, we will prorate your bill for the rest of the billing cycle.

• Is there a minimum contract?

  If you purchase a monthly plan, no. You simply pay the month-to-month mobile app pricing.

• Can I cancel my plan at any time?

  If you purchase a plan and find that Device Magic isn’t what you’re looking for, you can cancel your account at any time through the Device Magic Management Console. Please note that termination cannot be processed if an account has a past-due balance. Termination of monthly and annual services will occur on the renewal date following 30 days after initial notification.

• Do you offer discounts?

  We have specific form builder prices for Academic and Non-Profit organizations. We also offer volume based discounts. Contact our sales team for a tailored quote.