CASE STUDY

Restaurant Equipment Service Group

Going paperless for a more efficient office with improved data quality.

Who is Restaurant Equipment Service Group LLC & How Are They Using Device Magic?

Restaurant Equipment Service Group (RES-G) is the premier source of service solutions for cooking, refrigeration, warewashing, HVAC, beverage & ice machine maintenance and repair. They are an authorized service agent for all major manufacturers serving Illinois, SE Wisconsin, Indiana, Missouri, and Massachusetts.

Building Inspection Forms

Inspections can be quickly and accurately completed with a consistent format. No more re-entering data at the end of the day.

Saving Time & Money

Creating a streamlined paperless process saved over 12 hours a week and between $15,000 and $18,000 a year.

Creating an Email Destination

Whenever a form is completed, an email with the collected data is sent in the specified format to the designated recipients instantly.

"Device Magic is much more intuitive and easy to use than other field management applications. It’s helping to bring us one step closer to being a paperless office." - Evan Davis | IT & Asset Manager

Safety and insurance compliance means paperwork. Lots of paperwork.

When Evan Davis joined Restaurant Equipment Service Group as IT & Asset Manager in the summer of 2013, he found himself surrounded by paperwork. Even with digital systems in place for their contracts and service orders, technicians were still completing mandatory safety reports for vehicles and equipment using paper forms. That lead to some time consuming processes, to say the least.

"I used to collect all these sheets and transcribe the data into an Excel spreadsheet," said Davis. "It was a massive time suck. It would take me 2 hours a day just re-entering all the data."

He knew there had to be a better way. Then he found Device Magic.

A more efficient office with improved data quality.

Davis rolled out Device Magic on a trial basis to a single device. Three months later, Device Magic was being used on 40 Restaurant Equipment Service devices.

A large part of what Device Magic replaced was emails from the field to the office with vehicle and equipment inspection information. Techs were completing these inspections on paper and re-entering the information into an email that was sent to Davis. These emails lacked a consistent format and offered no quality control. There was no easy way to see if data was missing or inaccurate.

Using Device Magic’s drag-and-drop online form builder, Davis built two inspection forms in two hours for Restaurant Equipment Service Group techs and set up an email Destination. Now, whenever an inspection form is completed, it is sent via a formatted email with all the questions answered. No more lost or incomplete questions. No more re-entering data.

Restaurant Equipment Service Group is now utilizing Device Magic on over 90 devices and has created over 35 forms. They’ve expanded how they use Device Magic to include:

Part Requests
Used to ensure consistent information from field technicians every time.

Preventive Maintenance Checklists
To capture before and after photos and condition of equipment.

Quality Control and Job Site Safety Inspections
Completed after a technician has been on site to ensure everything was initially covered.

Service Quotes
Used to ensure all items are covered when creating a quote for potential work.

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