Mobile Forms for Fast Efficient Data Capture.
Description of Company Support
- Troubleshoot issues specific to the Device Magic software, this includes the mobile application and administrative tools available on the website.
- Level of support for a Geotab related issue – Support is the same as outlined in the rest of the document. If there is an issue on the Device Magic side of the Geotab integration, our engineering team will help resolve the issue.
- Email Address: firstname.lastname@example.org
- Online Support: Live chat is available anywhere on www.devicemagic.com, chat window is in the bottom right corner.
- Knowledge Base: docs.devicmagic.com
- Support Hours: 9am to 5pm Eastern Time (ET)
- Tier 1 Support: Basic Customer Issues - Tier 1 support is available through live chat, email, and phone. Phone support is only available for users on one of our paid subscriptions.
- Tier 2 Support: In-depth Technical Support - Tier 2 support is available through live chat and email when required. If additional help is needed on an issue, an engineer is assigned a ticket in JIRA, our issue tracking software. These tickets are managed by the Tier 2 agent that raised it and will be the point of contact for the customer regarding progress.